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Address: P.O. Box 81889, Lincoln NE 68501
A.M. Best Company Rating: A (Excellent)
Size: Class XIV ($1.5 Billion to $2 Billion)
Parent Company: Based on A.M. Best's analysis, Ameritas Mutual Holding Company is the AMB Ultimate Parent and identifies the topmost entity of the corporate structure.
Ameritas Group has been serving customers since the mid-1970s. It's process is very simple; to do whatever it takes to help customers get the care they need, which includes:
Processing over 3.6 million claims and answering nearly 1.4 million phone calls each year for multiple distribution systems
Having a standard claims processing turnaround time of just 5-10 business days
Handling customized plan deductibles, coinsurance levels, maximums and claim allowances
Being so meticulous that the accuracy of processed claims exceeds 99%
Providing English- and Spanish-speaking call center representatives and multilingual interpretation through the language service
In addition, the Customer Connections call center is a certified Center of Excellence, performing in the top 10 percent of all call centers in its industry. Certification is based on BenchmarkPortal's patented scientific methods for measuring operational metrics and customer/agent satisfaction. Developed by Purdue University's Center for Customer-Driven Quality, BenchmarkPortal is the largest call center benchmarking program of its kind in the world.
June 27, 2012 Ameritas Group has announced its dental network has increased to more than 85,000 unique providers at over 67,000 locations nationwide. This growth translates to more than 235,000 access points across the country
March 14, 2012 A.M. Best Company reaffirmed its "A" (Excellent) financial strength rating for Ameritas Life Insurance Corporation.
This web site is independently owned and managed by Tony Novak operating under the trademarks "Freedom Benefits", "OnlineAdviser" and "OnlineNavigator". Opinions expressed are the sole responsibility of the author and do not represent the opinion of any other person, company or entity mentioned. Tony Novak is not an agent, broker, producer or navigator for any federal or state health insurance exchange but may provide uncompensated advice, reviews and referrals to these official resources. Novak is compensated as an accountant, adviser, affiliate consultant, marketer, reviewer, endorser, producer, lead generator or referrer to some of the other commercial companies listed on this site. Information is from sources believed to be reliable but cannot be guaranteed.